Voicemail: Share the call queue's voicemail inbox.Business Hours / Closed Hours / Holiday Hours: Customize how inbound calls are routed during business, close, or holiday hours.Audio Prompt Language: Select the language used for the call queue's audio prompts.Time Zone: Click Edit to change the time zone used for the Business Hours option below.If you don't have any call queue admins, click Set to open role management to assign admins. Click Add to add more call queue admins or view the associated call queue admin role. Admin: Displays phone users assigned the call queue admin role.You can overflow to another call queue if you require routing to more than 50 phone users. Each call queue has a maximum of 50 members. You can add phone users or common area phones to call queues. Members(s): Click View or Edit to see current members of the call queue or add members.Pickup Code: View or edit the call queue pickup code.Number(s): Click Add to assign a direct phone number to the call queue.Extension Number: Click Edit to change the extension for callers to reach the call queue.Select another site using the drop-down menu to move the call queue to another site. Site (only visible If you have multiple sites): Displays which site the call queue belongs to.Display name and description: Click Edit beside the call queue's name to change the display name and description.You can change the following settings in the Profile tab: Click the name of the call queue you want to edit.In the navigation menu, click Phone System Management then Call Queues.Prerequisites for changing call queue settings How to enable or disable call queue notifications for a member.How to customize business, closed, and holiday hours.Use a template to bulk apply certain settings.Change policy settings to control certain features.Use Zoom Phone role management to allow a phone user to access or manage a site's settings.See the call queues article to learn more. After creating call queues, you can change each call queue's settings.

My queue to leave